gnatravels.co.in does not collect your personal data except for getting in touch with the users that have opted in for our services (Help with Passport). This data is not sold to unaffiliated or third parties. The data such as email address and mobile number is used for contacting the user to get additional information to complete the process as regards to passport help.

Non-personal information and data may be automatically collected through the standard operation of gnatravels.co.in internet servers or through the use of “cookies.” The user can at its discretion disable cookies through his / her browser. Please note these “cookies” do not damage any files on the system they are put in place to ensure a seamless experience while browsing the website.

You agree that you have no objection to share your information with the government or as otherwise required by law such as documents or any other required information relating to the products and services bought on our website gnatravels.co.in will be allowed to file documents on behalf of the user with his/ her permission.

We have a 100% Money Back Guarantee Policy if you change your mind or want to cancel the order after paying for it or our product or services are not provided to you as mentioned on our website you can get in touch with us within 48 hours. Write to us on info@gnatravels.co.in. Or fill our our contact us form on the website. Our Payments and Refund team with get in touch with you within the next 7 working days. After the refund is approved it shall be deposited into your bank account within the next 7-8 working days. Please note, you will have to provide us with your IFSC code, Bank account Name and Number for successful processing of the refund.

No refund will be issued in case:

  1. The registration process has been initiated and is in progress and the application is pending at the government’s end. Proof of such will be provided to you.
  2. If any fee has been paid to the government in processing your application. We will refund the amount after deducting the government fees. Proof will be provided for the same.
  3. An administration fee will be levied, depending on what stage of processing. The client will be intimated of the same before the refund is initiated.

gnatravels.co.in reserves the right to change this policy at any time by notifying users of the existence of a new privacy statement. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.